Privacy Policy

1. Introduction

Rubber Duck Car Wash ("we," "our," "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our mobile application (the "Rubber Duck App"), and visit our locations. By visiting our website, downloading, installing, or using the Rubber Duck App, or visiting our locations, you agree to the terms of this policy.

2. Information We Collect

• Information you provide directly, including:
  • Name, email address, phone number
  • Account login credentials (if applicable)
  • Payment details (processed securely through third-party providers; we do not store full credit card numbers)
  • Feedback, reviews, or other information you choose to share with us
• Information collected automatically through the Rubber Duck App, including:
  • Device information (model, operating system, unique device identifiers)
  • IP address and app usage statistics
  • Location data (only if you grant permission) to help locate nearby car wash locations, provide directions, or enable location-based promotions
• Information from cookies and similar technologies:
  • We may use analytics tools to understand how our website and the Rubber Duck App are used and to improve performance.

3. Video Surveillance at Our Locations

We use video surveillance cameras at our car wash locations. We record video footage for the following purposes:

• To verify and enforce compliance with the terms of our membership and/or loyalty programs
• To prevent and detect fraud or misuse of our facilities
• To protect the safety of our customers, staff, and property

Video footage may be viewed only by authorized personnel and may be shared with law enforcement or other parties when required by law or as part of an investigation. We retain footage for a limited period unless it is required for an investigation or legal purposes, after which it is securely deleted.

4. How We Use Your Information

We use your personal information, including membership and surveillance data, to:

• Operate and provide Rubber Duck App features and services
• Process payments and manage your account
• Monitor and enforce membership and/or loyalty program compliance
• Communicate with you via email, text, SMS, or similar methods about promotions, offers, or updates (only if you've consented)
• Send push notifications (only if you've enabled them in your device settings)
• Improve the Rubber Duck App's functionality and user experience
• Meet legal and regulatory requirements

5. Sharing Your Information

We do not sell or rent your personal information. We may share it only:

• With trusted service providers who assist us (e.g., payment processors, analytics providers, hosting services)
• If required by law, court order, or government request
• To protect our rights, safety, or property, or that of our users

Mobile opt-in will not be shared with third parties.

6. Permissions and Controls

The Rubber Duck App may request access to:

• Location Services – to find nearby locations or offer relevant promotions
• Camera or Photos – for features like uploading a profile picture or scanning QR codes
• Push Notifications – to send important updates or offers

You can control these permissions through your device's settings at any time.

7. Your Rights

Depending on your province, you have the right to:

• Access the personal information we hold about you
• Request corrections to your personal information
• Withdraw consent for certain uses (subject to legal or contractual restrictions)
• File a complaint with the federal Privacy Commissioner or your provincial privacy authority

8. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access.

9. Cross-Border Transfers

Some of our service providers may store or process your information outside Canada. We ensure that appropriate safeguards are in place to protect your data.

10. Children's Privacy

The Rubber Duck App is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and within the Rubber Duck App with the updated date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, contact us at: